Refund policy

At Calvei, our goal is to provide a smooth and stress-free shopping experience. If something isn’t right with your order, we’re here to help.

Returns Eligibility Window

You have 30 days from the date of delivery to request a return.

To be eligible for a return, your item must be:

  • Unused and in its original condition
  • In the original packaging
  • With tags or protective film attached (if applicable)
  • Accompanied by proof of purchase

How to Start a Return

To begin a return, please contact us at shopcalvei@gmail.com with:

  • Your order number
  • The item(s) you wish to return
  • The reason for return
  • Photo/video evidence (if the product is damaged or defective)

Important:
Returns must be approved by our support team before being shipped back.
Any unauthorized return sent without approval may not be processed.

Once your return request is approved, we will:

  • Provide you the correct return warehouse address. Please do not send items back to us without authorization.
  • Send a prepaid or standard return shipping label (depending on the case)
  • Share step-by-step instructions

Because we work with third-party fulfillment partners, the return address will vary depending on the product and warehouse.

U.S. Customers – Return & Refund Timeline

If you are located in the United States:

  • Return transit time: 8–15 business days
  • Inspection time after receiving the return: 3–5 business days
  • Refund processing time: 5–10 business days (bank/PayPal dependent)

We will notify you by email once your refund has been processed.

Damaged, Defective, or Wrong Items

If your item arrives damaged, defective, or incorrect, please contact us immediately (within 7 days of delivery) with:

  • Photos/videos of the issue
  • Your order number

We will offer a replacement or full refund depending on your preference.

No need to return items in certain cases of damage — our support team will guide you.

Non-Returnable Items

The following items cannot be returned:

  • Perishable goods (flowers, food, plants)
  • Personal care items
  • Custom or personalised items
  • Hazardous materials, flammable liquids or gases
  • Gift cards
  • Final sale or clearance items (unless defective)

Exchanges

We do not offer direct exchanges.
To exchange an item, please:

  1. Request a return for the original item
  2. Once approved, return the item
  3. Place a new order for the replacement item you want

Refunds

Once your return is received and inspected, you will be notified via email. If approved, your refund will be issued to your original payment method.

Please note:

  • Banks and PayPal may take additional time to post the refund
  • Shipping fees (if any) are non-refundable
  • In cases where returns are due to customer preference (not defects), return shipping fees may apply

Order Cancellations

Orders may be cancelled within 2 hours of purchase.
After this period, the order may already be in processing, and cancellation may no longer be possible.

Questions?

We’re here to help!
Contact us anytime at shopcalvei@gmail.com

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