Shipping policy

At Calvei, we aim to provide a smooth and reliable shipping experience. Please review the details below to understand how your order is processed and delivered.

đŸ“Ļ Order Processing Time

  • All orders are processed within 1–3 business days.
  • During high-volume periods (such as holiday season), processing may take an additional 1–2 days.
  • You will receive a confirmation email once your order has been shipped.

🚚 Estimated Delivery Times

United States (Primary Market)

Delivery Time: 5–10 business days
Most items are shipped from our international or U.S. partner warehouses, depending on stock availability.

Canada, UK, Australia

Delivery Time: 7–14 business days

Rest of the World

Delivery Time: 10–20 business days

📌 Delivery times may vary due to customs, carrier delays, weather, or seasonal volume.

🎄 Holiday Season Notice (Important)

To receive your order before Christmas within the United States, we recommend placing your order on or before December 10.

Orders placed after this date may arrive after Christmas due to holiday courier volume.

📍 Where We Ship From

We work with multiple fulfillment partners and warehouses located in:

  • The United States
  • International fulfillment centers (depending on the product)

This helps us deliver your orders as quickly as possible.

🔎 Tracking Information

Once your order ships:

  • A tracking number will be emailed to you
  • Tracking may take 24–72 hours to update, depending on the courier

If you have not received tracking after 5 days, contact us at shopcalvei@gmail.com.

🏡 Incorrect Address Disclaimer

Please double-check your shipping address before placing your order.

We are not responsible for:

  • Orders delivered to an incorrect address entered by the customer
  • Lost items due to incomplete or incorrect address details

If you entered the wrong address, contact us immediately at shopcalvei@gmail.com.
Changes cannot be guaranteed if the order has already been processed.

🌍 Customs, Duties & Taxes

International orders may be subject to import fees or customs taxes depending on your destination country.

These charges are the responsibility of the customer.

đŸ“Ļ Lost, Delayed, or Damaged Packages

If your package is lost or delayed, we will assist you.

For lost packages:

  • Please allow up to 20 business days (U.S.) before we consider a package lost
  • If confirmed lost, we will issue a replacement or refund
  • For damaged items:
  • Contact us with photos of the damaged product within 48 hours of delivery
  • We will send a replacement or issue a refund as applicable

↩ī¸Â Returns & Exchanges

We do not accept returns without prior approval.

Because we operate through partner warehouses, return addresses vary by product.
We will provide the correct warehouse return address after your return request is approved.

Do not send items back to the address on your package.

For return requests, contact:
📧 shopcalvei@gmail.com

đŸ’Ŧ Contact Us

If you have any questions about shipping, delivery, or your order, please email us at:

📧 shopcalvei@gmail.com
⏱ Response time: 24–48 hours

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